March 26 at 12:00 PM EDT: We have temporarily halted ZoneJump service. Their team notified us that they may need to stop shipping on short notice. You are still able to ship via USPS, UPS, FedEx, and Asendia. If you have any integrations that use ZoneJump shipping, please take some time to update those integrations.
March 25 at 11:10 AM EDT: According to EasyPost, logistics professionals are reporting less traffic in major urban areas around the country. This may reduce delivery time, particularly during rush hour.
Additionally, the USPS has created a page to track international postal service disruptions. You can find that here.
March 24 at 11:00 AM EDT: Asendia is temporarily charging an additional $2.93 per pound shipped due to flight cancellations caused by COVID-19. Our shipping calculator on the Client Dashboard has been updated to reflect this. Other shipping methods are not currently affected.
March 23 at 4:00 PM EDT: To quote the US Postal Service, “to reduce health risks, we also are temporarily modifying customer signature capture procedures. While maintaining a safe, appropriate distance, employees will request the customer’s first initial and last name so that the employee can enter the information on the electronic screen or hard copy items such as return receipts, PS Forms 3811 and 3829. For increased safety, employees will politely ask the customer to step back a safe distance or close the screen door/door so that they may leave the item in the mail receptacle or appropriate location by the customer door.”
March 23 at 12:00 PM EDT: According to EasyPost, “the United States of America’s Department of Homeland Security, Cybersecurity and Infrastructure Security Agency has clarified that workers in the Transportation and Logistics industries are deemed essential amidst new legislation urging people to suspend any non-essential activities.” In short, supply chain operations do not stop when people are asked to shelter-in-place.
March 19 at 12:40 PM EDT: According to EasyPost, USPS delivery has been suspended in the following countries: French Polynesia, Kuwait, Lebanon, Maldives, Moldova, Peru, The Philippines, and Tunisia. USPS will continue to accept and process mail for the countries above; however, the mail will be held within their network until mail service resumes.
A lot of carriers are suspending Signature Upon Delivery to prevent the spread of COVID-19. This includes the following carriers: Australia Post, Canada Post, FedEx, New Zealand Post, and PostNL.
The CDC, World Health Organization, and Surgeon General maintain that no evidence so far suggests that the novel coronavirus that causes COVID-19 is transmissible by mail.
March 18 at 2:40 PM EST: According to UPS, “the WHO and CDC have stated that the likelihood of catching the COVID-19 virus by touching cardboard or other another shipping container is low.” We agree, but we still urge you to wash your hands for 20 seconds and avoid touching your face!
March 17 at 3:55 PM EDT: The USPS is open, but they have stopped Priority Mail Express International packages which are destined for China and Hong Kong. This has been effective since Monday, February 10, 2020, due to widespread airline cancellations and restrictions into the area.
At Fulfillrite, the health and well-being of our customers, associates, and community is vitally important. We can imagine that you are experiencing a lot of stress and uncertainty right now. For that reason, we want to take a moment to let you know what we’re doing so your business will continue to run smoothly.
First things first, we had a disinfecting company come in last night to do a through clean of the entire building. After that, as we have already being doing, we will be taking common sense precautions to protect our workforce. These include:
We’re taking all these precautions because we are going to keep shipping your items. Even in a pandemic, goods still have to ship – food, medical supplies, and other vital products. Postal carriers like USPS, UPS, and FedEx will keep running, and so will we.
That said, we are entering an unprecedented time. Shipping times may be slower than usual as carriers struggle to keep up with increased eCommerce demand. Even still, we will do everything in our power to ship your orders to your customers quickly.
Again, the health and well-being of our customers, associates, and community is top priority. We’re going to keep monitoring this situation and let you know if anything changes.
Want to learn more about preventing the coronavirus from spreading? Check out this page on the World Health Organization website.