Warehouse Status (Last Updated Jan. 22 at 1:00 PM EDT)
Our warehouse is 1-2 days behind on outbound orders. We’re working overtime until we resolve this delay.
We will keep you posted on the status of this issue.
January 22, 2021 at 1:00 PM EDT.
Asendia has removed suspensions on deliveries to Saudi Arabia.
January 8, 2021 at 4:00 PM EDT.
Asendia has removed suspensions on deliveries to Myanmar and Panama. There are no new country suspensions.
December 23 at 8:30 PM EDT.
Asendia has sent out a notice to inform their customers of potential shipping delays from the UK. A new strain of COVID-19 has been discovered in the UK and it is said to be more highly transmissible than others. For this reason, more than 40 countries have banned arrivals from the UK.
Asendia says that while this is not yet having an impact on parcels and mail destined for Europe, it is a potential issue to monitor.
December 18 at 4:00 PM EDT.
Asendia has resumed delivery to Libya and restricted delivery to the Central African Republic. The USPS is reporting delays.
December 11 at 4:00 PM EDT.
Asendia has resumed delivery to Madagascar.
December 7 at 4:25 PM EDT.
Asendia has resumed delivery to Niger.
December 1 at 7:30 AM EDT.
Asendia has re-suspended delivery to Laos and Myanmar (Burma).
November 13 at 1:15 PM EDT.
Asendia has removed suspensions on mail to Cameroon, Laos, Mongolia, and Myanmar (Burma).
November 6 at 3:40 PM EDT.
Asendia has suspended delivery to French Guiana, Guadeloupe, Martinique, Reunion (Bourbon), and Saint Pierre and Miquelon (Miquelon).
October 30 at 2:00 PM EDT.
Asendia has removed suspensions to Cambodia, Honduras, Lebanon, Samoa, and Turks & Caicos.
October 25 at 8:00 AM EDT.
Asendia has removed suspensions to Papua New Guinea, the Solomon Islands, Syria, and Vanuatu.
October 16 at 11:00 AM EDT.
Asendia has removed suspensions on mail to Azerbaijan, Iraq, Jordan, and Uzbekistan.
October 12 at 9:50 AM EDT.
Asendia has suspended mail delivery to Angola and Cameroon.
September 25 at 4:40 PM EDT.
Asendia has removed suspensions on mail going to Bolivia, Ecuador, Kiribati, Kyrgyzstan, and Venezuela.
September 11 at 4:00 PM EDT.
Asendia has removed suspensions on mail to the Cook Islands.
September 8 at 3:30 PM EDT.
Asendia has removed suspensions on mail going to Fiji, French Guiana, Kosovo, Mauritania, Sudan, and Tonga.
Asendia has added suspensions to mail going to Lesotho, Niger, Swaziland, and Western Samoa.
September 3 at 11:00 AM EDT.
Australia Post is experiencing delays. Packages going to Victoria are experiencing 3-4 day delays. Packages to New South Wales are experiencing a 1 day delay.
Russia is also seeing an uptick in delayed shipments. Asendia currently does not have any additional information on the source of these issues.
August 31 at 2:00 PM EDT.
Asendia has suspended delivery to Bhutan and Lebanon.
August 24 at 10:00 AM EDT.
Asendia has removed supsensions to:
- Democratic Republic of the Congo
- Dominican Republic
- French Polynesia
- Ivory Coast
August 14 at 3:30 PM EDT.
Asendia has removed suspensions to Costa Rica, Guatemala, and Samoa. Asendia has suspended delivery to Syria.
August 7 at 3:15 PM EDT.
Asendia has removed suspensions for New Caledonia. Asendia has suspended delivery to the Bahamas and Lebanon.
July 31 at 7:15 AM EDT.
Asendia and the USPS is resuming acceptance of mail destined to Nepal.
July 26 at 9:00 AM EDT.
Asendia has removed suspensions for Argentina, Chile, Colombia, Paraguay, Peru, and Uruguay.
USPS has resumed acceptance of mail destined to Argentina, Chile, Colombia, Paraguay, Peru, and Uruguay.
July 10 at 12:00 PM EDT.
Asendia removed suspensions for the Bahamas, Bangladesh, Guatemala, India, Kuwait, Oman, the Philippines, Senegal, Thailand, and the UAE.
July 3 at 12:00 PM EDT.
Asendia removed suspensions for Algeria, Egypt, Kazakhstan, Morocco, Qatar, and Tunisia.
June 26 at 12:00 PM EDT.
Asendia removed suspensions for the British Virgin Islands and Saudi Arabia. They added suspensions for Cambodia and Dominica.
June 19 at 2:00 PM EDT.
Asendia has temporarily suspended service to Jordan and Kosovo.
June 12 at 2:00 PM EDT:
Asendia has temporarily suspended service to Colombia, the Ivory Coast, and Myanmar.
May 28 at 9:00 AM EDT:
The USPS will be resuming acceptance of mail destined to Cambodia effective on May 29, 2020.
May 22 at 3:30 PM EDT:
Asendia service to the following countries has been restored:
- Antigua and Barbuda
- New Caledonia
- Trinidad and Tobago
Asendia service to the following countries has been suspended:
- Saudi Arabia
May 15 at 3:15 PM EDT:
Asendia service to the following countries has been restored:
- Bosnia and Herzegovina
May 7 at 11:30 AM EDT:
Asendia service is currently suspended to the following 112 countries. None of these are recent additions, but we are providing the most up-to-date list in one place for simplicity:
Algeria, Angola, Antigua & Barbudo, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Curacao, Democratic Republic of the Congo, Dominican Republic, Ecuador, Egypt, Estonia, Ethiopia, Faroe Island, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guatemala, Guinea Bissau, Guyana, Haiti, Honduras, India, Iraq, Israel, Jamaica, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Nicaragua, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines , Qatar, Republic of the Congo, Rwanda, Samoa, Saudi Arabi, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, South Sudan, Sri Lanka, St. Marten, Sudan, Suriname, Swaziland (Eswatini), Tajikistan, Tanzania, Timor-Leste, Tonga, Trinidad &Tobago, Tunisia, Turks & Caicos, Uganda, United Arab Emirates, Uruguay, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe
Service to Israel will resume tomorrow on May 8.
April 24 at 2:30 PM EDT:
Due to limited air transportation availability, the US Postal Service has been temporarily suspending the shipment of items to certain countries. In order to keep shipping mail to as many countries as possible, the USPS has started using sea transportation instead of relying entirely on air transportation.
The first sea transport of this nature departed from New York City on April 20 and is estimated to arrive in the Netherlands at Rotterdam on May 7. This vessel will be serving mail to Austria, the Czech Republic, Denmark, Finland, Hungary, the Netherlands, Poland, Spain, Sweden, and Switzerland.
In addition to the time needed for the vessel to cross the Atlantic Ocean, it will take an additional 7-12 days for mail to reach its destination. Those 7-12 days include unloading, customs clearance, land transport, acceptance/sorting, and last-mile delivery time.
These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
April 20 at 11:40 AM EDT:
Due to limited transportation availability, the US Postal Service is temporarily changing its delivery standards. The changes are effective as of April 17 and are as follows:
- 2-Day Priority Mail will be delivered in 3 days
- 3-Day Priority Mail will be delivered in 4 days
- First-Class Package Service 2- and 3-day service commitments will be extended to 3 and 4 respectively
The Priority Mail Express and 1-Day Priority Mail service commitments are not changing. The availability of tracking information and free $50 in insurance are also not changing.
As a result of the increased time to ship via USPS Priority Mail, Fulfillrite shipments that are sent via USPS Priority Mail may take one business day longer than normal to arrive at their destinations.
Additionally, due to cancellations of air and sea transportation, some countries have suspended postal operations, and many others are delayed. As of April 17, the US Postal Service has temporarily suspended delivery to 71 countries. The 71 countries are as follows:
- Angola, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Congo, Democratic Republic of the Congo, Republic of the Cook Islands, Costa Rica, Cuba, Curacao, Ecuador, Fiji, French Polynesia, Gambia, Guatemala, Guinea Bissau, Guyana, Honduras, India, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Libya, Madagascar, Malawi, Maldives, Mauritius, Moldova, Mongolia, Mozambique, Nepal, New Caledonia, New Guinea, Oman, Panama, Papua New Guinea, Paraguay, Peru, Rwanda, Samoa, Saudi Arabia, Senegal, Seychelles, Solomon Islands, South Africa, South Sudan, Sri Lanka, Sudan, Swaziland (Eswatini), Tajikistan, Tanzania, Timor-Leste, Tonga, UAE, Uganda, Uruguay, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe
April 13 at 9:30 AM EDT: The USPS has suspended service to the following 47 countries, effective April 10:
Angola, Benin, Bosnia and Herzegovina, Burundi, Cameroon, Cook Islands, Costa Rica, Cuba, Curacao, Democratic Republic of the Congo, Gambia, Guatemala, Guinea Bissau, Guyana, Kenya, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Malawi, Mauritius, Moldova, Mozambique, Nepal, Netherlands Antilles, New Guinea, Papua New Guinea, Paraguay, Republic of Congo, Republic of the Congo, Rwanda, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, UAE, Uganda, Uruguay, Vanuatu, Venezuela, Zambia
April 6 at 10:15 AM EDT: According to Asendia, service is suspended for the following 29 countries, effective tomorrow, April 7:
- Bosnia and Herzegovina
- Cook Islands
- Costa Rica
- Papua New Guinea
- Republic of the Congo
- Solomon Islands
April 2 at 11:00 AM EDT: The USPS will not be sending mail to the following 22 countries, effective April 3 until further notice: Botswana, Cayman Islands, Chad, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, New Caledonia, Panama, Peru, Samoa, Saudi Arabia, South Africa, Bolivia, Sri Lanka, and Zimbabwe.
Additionally, FedEx Express will be adding a temporary surcharge to all international parcel shipments. This is because they are continuing to deliver under state-of-emergency and shelter-in-place restrictions in various countries.
April 1 at 9:30 AM EDT: According to Asendia, there are a lot of temporary postal restrictions in place worldwide. Some countries have completely suspended postal operations. Others have delays.
March 31 at 1:10 PM EDT: Shipments to some countries are being held up or delayed. Since this is a fluid situation and unpredictable, Fulfillrite is continuing shipping out to all destinations as long as the carriers allow us to do so. If you are concerned about shipping to certain countries, we suggest that you leave those orders in Pending.
March 31 at 11:45 AM EDT: According to EasyPost, if your mail is returned to the delivery office due to a full mailbox, they will hold your mail for up to 30 days before returning items to the sender.
March 26 at 12:00 PM EDT: We have temporarily halted ZoneJump service. Their team notified us that they may need to stop shipping on short notice. You are still able to ship via USPS, UPS, FedEx, and Asendia. If you have any integrations that use ZoneJump shipping, please take some time to update those integrations.
March 25 at 11:10 AM EDT: According to EasyPost, logistics professionals are reporting less traffic in major urban areas around the country. This may reduce delivery time, particularly during rush hour.
Additionally, the USPS has created a page to track international postal service disruptions. You can find that here.
March 24 at 11:00 AM EDT: Asendia is temporarily charging an additional $2.93 per pound shipped due to flight cancellations caused by COVID-19. Our shipping calculator on the Client Dashboard has been updated to reflect this. Other shipping methods are not currently affected.
March 23 at 4:00 PM EDT: To quote the US Postal Service, “to reduce health risks, we also are temporarily modifying customer signature capture procedures. While maintaining a safe, appropriate distance, employees will request the customer’s first initial and last name so that the employee can enter the information on the electronic screen or hard copy items such as return receipts, PS Forms 3811 and 3829. For increased safety, employees will politely ask the customer to step back a safe distance or close the screen door/door so that they may leave the item in the mail receptacle or appropriate location by the customer door.”
March 23 at 12:00 PM EDT: According to EasyPost, “the United States of America’s Department of Homeland Security, Cybersecurity and Infrastructure Security Agency has clarified that workers in the Transportation and Logistics industries are deemed essential amidst new legislation urging people to suspend any non-essential activities.” In short, supply chain operations do not stop when people are asked to shelter-in-place.
March 19 at 12:40 PM EDT: According to EasyPost, USPS delivery has been suspended in the following countries: French Polynesia, Kuwait, Lebanon, Maldives, Moldova, Peru, The Philippines, and Tunisia. USPS will continue to accept and process mail for the countries above; however, the mail will be held within their network until mail service resumes.
A lot of carriers are suspending Signature Upon Delivery to prevent the spread of COVID-19. This includes the following carriers: Australia Post, Canada Post, FedEx, New Zealand Post, and PostNL.
The CDC, World Health Organization, and Surgeon General maintain that no evidence so far suggests that the novel coronavirus that causes COVID-19 is transmissible by mail.
March 18 at 2:40 PM EST: According to UPS, “the WHO and CDC have stated that the likelihood of catching the COVID-19 virus by touching cardboard or other another shipping container is low.” We agree, but we still urge you to wash your hands for 20 seconds and avoid touching your face!
March 17 at 3:55 PM EDT: The USPS is open, but they have stopped Priority Mail Express International packages which are destined for China and Hong Kong. This has been effective since Monday, February 10, 2020, due to widespread airline cancellations and restrictions into the area.
At Fulfillrite, the health and well-being of our customers, associates, and community is vitally important. We can imagine that you are experiencing a lot of stress and uncertainty right now. For that reason, we want to take a moment to let you know what we’re doing so your business will continue to run smoothly.
First things first, we had a disinfecting company come in last night to do a through clean of the entire building. After that, as we have already being doing, we will be taking common sense precautions to protect our workforce. These include:
- Having workers regularly wash their hands for 20 seconds
- Practicing social distancing, i.e. having people stand 6 or more feet apart
- Cleaning all high-touch surfaces such as doorknobs and equipment throughout the day
- Implementing a generous time-off policy so that workers can go home if they show even the slightest symptoms
We’re taking all these precautions because we are going to keep shipping your items. Even in a pandemic, goods still have to ship – food, medical supplies, and other vital products. Postal carriers like USPS, UPS, and FedEx will keep running, and so will we.
That said, we are entering an unprecedented time. Shipping times may be slower than usual as carriers struggle to keep up with increased eCommerce demand. Even still, we will do everything in our power to ship your orders to your customers quickly.
Again, the health and well-being of our customers, associates, and community is top priority. We’re going to keep monitoring this situation and let you know if anything changes.
Want to learn more about preventing the coronavirus from spreading? Check out this page on the World Health Organization website.