Guides
Order fulfillment, eCommerce, and crowdfunding are complex and it’s hard to find good information about them. We’ve compiled a series of in-depth guides to help you learn what you need to know in order to succeed.
We’re here to make your life easier, and your business more profitable.
From the beginning several months ago, my experience with Steve at Fulfillrite has been the best customer service experience I’ve ever had. Here’s why:
1) He’s thorough: he sent me more information on the quotes than I asked for, just to keep everything crystal clear, and has done this multiple times.
2) He’s very quick to respond: I always hear back via email within a short time period…
3) He makes me feel like a priority…proof that Steve and Fulfillrite are here to serve me and make my experience smooth.
4) Small nobodies like me are still priorities: Frankly, my tiny startup business is not bringing in a lot of money for Fulfillrite right now. And yet, I feel like I’m their most important customer.
I brag about Steve – a real life customer service unicorn! – to my friends and my followers who supported my creative project on Kickstarter.com, because he’s genuinely that good! Assuming the rest of Fulfillrite functions this way, just know that if/when you ask questions, express concerns, or admit you’re ignorant and need help, you’ll be treated like royalty.
5.0
Erik Robinson
Gouda Cheese, LLC
WOULD HIGHLY RECOMMEND FULFILLRITE!
Had 1500 books to ship after a successful Kickstarter. Their software is very straightforward to use and update, far better than the one Amazon is using. Lots of useful FAQs as well.
Their representative did a great job explaining to me how to do everything and helped along the way. I needed some customization adding a pamphlet to all my books and they did a great job adding it to the existing boxes.
Would highly recommend them to anyone doing something similar.
5.0
Neil Blevins
Soulborn Studios
FULFILLRITE HAS BEEN AN AMAZING FULFILLMENT PARTNER, ALLOWING US TO FOCUS ON GROWING OUR BUSINESS.
Our account rep, Josh, provides excellent customer service whenever we have questions or special projects. Easy software setup, transparent pricing, orders come and packages get shipped out.
Since we switched to Fulfillrite we get a lot of compliments from customers on how fast they receive their orders. Would highly recommend to any other merchants!
5.0
Benjamin Sachs
Waves Puzzle
FULFILLRITE PROVIDES THE BEST CUSTOMER SERVICE!
Fulfillrite provides the best customer service! Been working with them for 8 years. They give me peace of mind and priceless service!
5.0
Michelle Arbel
Pink Perfect
Fulfillrite has been a great partner helping our online business grow, starting with just a few orders a day and now able to handle 10 times the volume started with.
Shopify integration has been excellent, no problems at all!
5.0
Jesse’s Teahouse
Quick turnaround!
Fulfillrite has turned around all our orders quickly. Their app seamlessly integrates with our Shopify store, so orders are transmitted automatically.
5.0
Carol Bershad
Art Sparks
IT’S JUST SO EASY! I CAN’T SAY ENOUGH POSITIVE THINGS.
Overnight shipping happens reliably (a completely new experience for me!). International shipping is reliable, fast, and cheap! Their website is smooth and intuitive. Getting products to them is easy. Adding new SKUs to the site is easy. They pass on their negotiated discounted shipping rates to me and my customers, and my shipping is cheaper than ever. It’s just so easy! I can’t say enough positive things about the company.
5.0
Emily Crittenden
Emily C
THE BEST IN THE ORDER FULFILLMENT BUSINESS.
Fulfillrite is amazing. Their shipping rates are unbelievably good. The speed of receiving new inventory and shipping new orders is lightning fast, and inventory shrinkage has been next to nil.
What few times I’ve needed support, it’s been top-notch. I highly recommend.
5.0
Chris Vail
NTH Watches
Gold Standard in Shipping Service
I can’t say enough good things about Steve Schwab and the Fulfillrite team. Despite their being a large company and me being a small account, they were incredibly responsive, attentive, patient, and helpful to me throughout the entire fulfillment process, and it seemed to me that, in their eyes, I was just as important to them as their bigger customers. Every time I texted or emailed Steve, he got back to me within an hour, and in most cases, he responded within minutes. He went out of his way on numerous occasions to help me with orders that got stuck in customs and to guide me through their online ordering system.
With Fulfillrite, I never felt alone. And for a small crowdfunding creator like myself who had never dealt with international book orders before, that has meant the world to me.
My loyal backers could not stop singing “my” praises (really Fulfillrite’s!) because of “how well I packaged the books,” and they frequently told me that I had “set the gold standard for how expensive RPG products should be packaged and cared for by a third-party company.”
I can’t thank Steve and Fulfillrite enough. THANK YOU, gentlemen! You’ve made a very stressful month so much easier. I couldn’t have done this without you.
5.0
Robert Alderman
Pulp Hummock
WE WENT FROM SHIPPING 40/MO TO 2000/MONTH.
Everything you need in one place. These guys are doing it all, always providing great service and competitive prices. We went from shipping 40/mo to 2000/mo and they are really helping us grow.
5.0
Ohad Snir
Nexar Dash Cam
