Frequently asked questions

Fulfillrite operates three facilities totaling 125,000 square feet. Our headquarters and original location is at 825 Towbin Ave, Lakewood, New Jersey 08701, next to major shipping hubs: FedEx is down the block, UPS is under two miles away, the Port Newark-Elizabeth Marine Terminal is one hour out, and JFK, LaGuardia, Newark Liberty, and Philadelphia International airports are all within two hours. We operate a second facility in Lakewood, NJ at 1710 Oak St, dedicated to storage, and a third facility in Salt Lake City, UT at 1850 S 4370 W (84104), next to Salt Lake City International Airport and Interstate 215.

Yes. Our Salt Lake City, Utah facility provides fast, cost-effective ground coverage across the western United States, while our New Jersey facilities serve the East Coast.

Between the three facilities we operate, we are also able to provide cost-efficient, fast shipping to the Midwestern US.

Fulfillrite, LLC was founded in 2010 and is privately owned. We’ve shipped more than 20.2 million orders for over 2,600 clients across 3,500+ campaigns.

We’re happy to meet in our office or at your location to discuss your questions, concerns, or just to get to know each other. Call or email us to set up a meeting.

Warehouse/Receiving:
Monday – Thursday: 8 AM – 5 PM EST
Friday: 8 AM – 1 PM EST
Saturday: Closed
Sunday: 9:30 AM – 3:30 PM EST

Office:
Monday – Thursday: 9 AM – 6 PM EST
Friday: 9 AM – 2 PM EST
Saturday – Sunday: Closed

Fulfillrite is closed every Saturday and runs reduced operations during holidays.

Our specialty is fulfillment for eCommerce stores, crowdfunding projects, and promotional distribution of small, lightweight products. Most clients are entrepreneurs and creators with limited SKU counts—board games, nutraceuticals and supplements, books, electronics, toys, home goods, accessories, and folded/polybagged apparel.

We’re a strong fit for brands at any stage (launching, scaling, or established) shipping roughly 250 to 45,000 orders per month with 1–500 SKUs (sweet spot under 100).

We are not a fit for very high-SKU catalogs, hanging-garment apparel, or the restricted categories listed below. Not sure? Give us a call.

Products we do not ship:

• Items of very high value
• Fragile items that don’t pass a four-foot drop test
• Hazardous and flammable items (minor exceptions such as nail polish)
• Perishable food (extremely shelf-stable, non-leakable products like Clif bars are an exception)
• Items requiring ID verification (alcohol, tobacco, firearms, knives)
• Sexually provocative/adult/pornographic items
• Used items

There is no strict minimum, but we have a $399/month pick-and-pack minimum (about 140 orders). On the high end, we comfortably serve brands up to about 45,000 orders per month—if you ship more than that, contact us first and we’ll tailor a solution.

Based on our internal fulfillment data:

• 99.8% order accuracy
• 99.5% on-time shipping
• 99.3% same-day shipping for orders received before cutoff
• 99.8% inventory accuracy
• 48–72 hour returns processing, and
• A support first-response time under 2 hours.

Three things:

1. A dedicated account rep you can call or email by name (not a ticket queue)
2. A hands-on onboarding process, and
3. A sterling reputation (4.9/5 across 241 reviews on Trustpilot, Google, and the Shopify App Store).

We specialize in small, lightweight products for eCommerce and crowdfunding brands shipping within the US. That focus is exactly where we outperform larger, more generalized providers.

To open an account we’ll need a signed agreement, your store integration, SKU/product data, your inbound inventory shipment details, barcoded inventory, your packaging requirements, and billing setup. Your dedicated onboarding contact walks you through each step.

Onboarding typically takes about one week. There is no onboarding fee. We provide a dedicated onboarding contact and, if you’re switching from another 3PL, we help with transition planning, inbound coordination, inventory setup, integrations, and timing.

No. We operate month-to-month with a 30-day minimum commitment and no early-termination fee. You can close your account at any time; we ask for 30 days’ notice prior to closing so we can return your inventory and provide a clean data export.

We integrate with Shopify, WooCommerce, Amazon/FBA, BigCommerce, Magento, Etsy, eBay, Walmart, and ShipStation, plus crowdfunding tools including Kickstarter, Indiegogo, BackerKit, Crowd Ox, Gamefound, and PledgeBox. Full list here.

Yes, and that includes kitting, labeling, and attaching required FBA documentation to outer boxes. These are offered as add-ons for existing clients, not as a standalone service.

Yes. We offer our customers other services and special projects such as kitting, bagging, labeling, and assembly for existing clients and as standalone projects.

Yes—it’s a core specialty. We import pledge data via integration or CSV, verify SKUs and orders before fulfillment, and run fulfillment in waves. Our largest campaign shipped 25,000 units in two weeks, and our peak single-day volume is around 14,000 orders.

Yes. We have extensive experience with Q4 and holiday surges as well as large crowdfunding spikes. Our peak single-day volume is around 14,000 orders.

Yes. We support using your own custom shipping supplies in most cases. To ship in custom packaging, contact your account representative to discuss how to proceed.

Yes. We offer recyclable/eco-friendly packaging and a carbon-neutral shipping option.

Yes. We have aggressively negotiated rates with major carriers including USPS, UPS, FedEx, DHL eCommerce, and Asendia, and we pass the savings on to you. (You’ll need an account to access live rates.)

After registering, you can access our shipping-rate calculator, which shows the available options to any destination—cost, weight, and delivery time. There’s no cost to open an account; billing begins only once your first batch of products arrives.

We ship same-day for orders received by 2 PM local time. Once your products arrive, we receive them the same day (per our receiving guidelines). Average transit time is 2–3 days.

Yes. Tracking is pushed back through your ecommerce platform (Shopify, etc.), and we can also send direct email notifications if you prefer.

Yes. We ship internationally from the United States, with DDP and DDU options available depending on destination and service. International backer shipping for crowdfunding campaigns is supported.

We can assist with import and customs coordination, and we’ll work with any licensed customs broker you choose, or recommend one suited to your needs, such as our partner, ARC Global. All brokerage fees, customs, taxes, and duties on inbound inventory must be paid in full before products arrive at our warehouse.

When importing into the US, a U.S. Federal Tax ID and U.S. mailing address are ordinarily required by Customs. We allow customers to list our warehouse address as a storage location on documentation, but we do not provide our Tax ID for import purposes and cannot be listed as the “Ultimate Consignee.” We encourage all customers to have a valid U.S. mailing address and Tax ID before importing. See our guide on obtaining a U.S. Tax ID.

We specialize in small, lightweight items, handling products up to about 50 pounds (~23 kilograms). We can sometimes accommodate larger or heavier items — contact us first so we can confirm fit.

Yes, if the product arrives pre-packed in protective packaging (sealed bubble bags, etc.) that passes a four-foot drop test.

We handle lithium-ion batteries (subject to carrier rules—call or email us with details). We do not handle hazardous or flammable materials beyond minor exceptions such as nail polish.

Yes. We do not provide fulfillment for:

• Hazardous products
• Products related to illegal activity or counterfeits
• Products illegal in the jurisdiction of our warehouse or their origin
• Products requiring a license or regulatory approval (e.g., precious metals, drugs/pharmaceuticals, firearms and ammunition)
• Temperature/pressure-sensitive items and liquids including aerosols
• Products with specific storage or transport restrictions (we make exceptions for small quantities of lithium-ion batteries—ask us)
• Vintage or antiques; flammable liquids including perfumes
• Perishable or climate-controlled goods such as frozen food
• Products requiring ID verification (tobacco, e-cigarettes, alcohol, knives)
• Extremely high-value products; products loaded with monetary value (cash equivalents, gift cards, money orders, checks, coins)
• Sexually provocative/adult content.

Carriers and destinations may impose additional restrictions for which you are responsible.

Typically no. We sometimes make exceptions for non-perishable, shelf-stable goods—contact us ahead of time.

There is no strict maximum on the inventory you can store with us. If you have an exceptionally large amount, contact us and we’ll tailor a solution.

Orders can be sent to us automatically through your shopping cart platform or CSV upload.  You can also enter orders manually through the Fulfillrite customer portal. We do not accept orders by phone, email, or fax.

Fulfillrite does not charge a flat per-order rate. Your cost is built from a few transparent components:

• Pick-and-pack (the core fulfillment work)
• Postage (your negotiated shipping rate)
• Monthly storage (based on the space your inventory uses)
• Any extra packaging supplies used, and
• Special projects or value-added services as requested (kitting, custom inserts, returns processing, etc.)

A $399/month pick-and-pack minimum (about 140 orders) and a $59.99/month account fee apply, and volume discounts are available based on order volume, SKU profile, and complexity.

For an exact quote, request pricing here.

We accept payment via PayPal, check, wire transfer, or Chase Quickpay.

Returns require an RMA generated through the portal. On receipt you get an email; we inspect the item and, on your direction, (A) restock it, (B) set it aside to ship back to you, or (C) discard it.

We provide a dedicated team for our own services. We do not provide dedicated support to the end users of your products, which keeps fulfillment efficient and costs low.

You get 24/7 access through our customer web portal, powered by our proprietary warehouse management system, with real-time inventory, shipping, and order information. Inventory can be split and routed across our facilities for faster, lower-cost delivery.

Yes. We offer a REST API, with documentation available on request. We do not currently support EDI.

Protecting client data and privacy is paramount. We use strict safeguards, fully back up data on secure data centers, and use on-site cameras and staff to prevent unauthorized access to our facilities.