Guides

From the beginning several months ago, my experience with Steve at Fulfillrite has been the best customer service experience I’ve ever had. Here’s why:

1) He’s thorough: he sent me more information on the quotes than I asked for, just to keep everything crystal clear, and has done this multiple times.

2) He’s very quick to respond: I always hear back via email within a short time period…

3) He makes me feel like a priority…proof that Steve and Fulfillrite are here to serve me and make my experience smooth.

4) Small nobodies like me are still priorities: Frankly, my tiny startup business is not bringing in a lot of money for Fulfillrite right now. And yet, I feel like I’m their most important customer.

I brag about Steve – a real life customer service unicorn! – to my friends and my followers who supported my creative project on Kickstarter.com, because he’s genuinely that good! Assuming the rest of Fulfillrite functions this way, just know that if/when you ask questions, express concerns, or admit you’re ignorant and need help, you’ll be treated like royalty.

THE TEAM AT FULLFILLRITE HAS BEEN EXCEPTIONAL AND RESPONSIVE. HIGHLY RECOMMENDED.

We searched for a fulfillment warehouse for a long time and have to say we’ve happily found a solid and trustworthy partner with Fulfillrite.
The team at Fullfillrite has been exceptional and responsive. Highly recommended.

WOULD HIGHLY RECOMMEND FULFILLRITE!

Had 1500 books to ship after a successful Kickstarter. Their software is very straightforward to use and update, far better than the one Amazon is using. Lots of useful FAQs as well.
Their representative did a great job explaining to me how to do everything and helped along the way. I needed some customization adding a pamphlet to all my books and they did a great job adding it to the existing boxes.
Would highly recommend them to anyone doing something similar.

Fulfillrite has been a great partner helping our online business grow, starting with just a few orders a day and now able to handle 10 times the volume started with.

Shopify integration has been excellent, no problems at all!

This is not your average warehouse. Everything is spotless, very modern and the staff moves mountains to accommodate their clients.

I am so impressed with Steve Schwab and the Fulfillrite team.

Even though I’m a small client and they’re a major operation, they treated me with the kind of care and attention you’d expect for one of their biggest accounts. Throughout the entire fulfillment process, they were responsive, supportive, and incredibly patient—always making me feel like a priority.

Any time I reached out to Steve by text or email, I’d hear back within the hour—often within minutes. He consistently went above and beyond, helping me navigate their online system and personally stepping in when a few international orders hit snags in customs.

What meant the most was that I never felt like I was handling this alone. As a first-time crowdfunding creator managing overseas book shipments, that kind of steady support was invaluable.

THE BEST IN THE ORDER FULFILLMENT BUSINESS.

Fulfillrite is amazing. Their shipping rates are unbelievably good. The speed of receiving new inventory and shipping new orders is lightning fast, and inventory shrinkage has been next to nil.
What few times I’ve needed support, it’s been top-notch. I highly recommend.

Fulfillrite helped solve all my problems!

I was in a real bind with no where to store my product. Fulfillrite really saved me and were super quick in helping me get set up with their services. Now, that I’m with them I love how easy they make running my business.

FANTASTIC CUSTOMER SERVICE AND TAILORING SERVICES TO MEET YOUR BRAND’S NEEDS.

Fullfillrite has gone above and beyond for me. I am a COO who manages a portfolio of [eCommerce] brands and one brand, in particular, has been nothing but trouble due to product packaging decisions decided prior to moving the inventory to Fullfillrite, but the team and specifically my account manager have been fantastic to help us resolve issues and get my stuff out the door. Very honest group too, they don’t hide problems by just being yes guys but work through the issues with you. Highly recommend!