Fulfillrite Services FAQ’s

Where are you located?

We are conveniently located at 1715 Oak St.  in the Lakewood Industrial Park, Lakewood, New Jersey. This location is one hour from the Port Newark-Elizabeth Marine Terminal, and situated close to all three  major international airports, allowing for fast turnaround times on outbound shipping and the receiving of imported goods.

Am I a good fit for Fulfillrite?

Whether you ultimately use Fulfillrite for your fulfillment needs or not, we want you to know that we are here to help, and we are happy to answer any questions you may have concerning fulfillment. That being said, we specialize in providing fulfillment services for ecommerce stores, crowdfunding projects, and promotional distribution of smaller, lightweight products. Most of our clients are entrepreneurs, or creators of unique products, with limited sku counts. Some examples are boardgames, nutraceuticals and supplements, books, electronics, toys, home goods, accessories, and apparel.

If you’re not sure if your product meets our criteria, or if you want further clarification, feel free to contact us via our support page, or give us a call.

Do you offer FBA prep services?

We offer FBA prep services such as kitting, labeling, and attaching required FBA documentation to outer boxes. These services are offered as add-ons for existing clients, but not as a standalone service.

If I open an account with Fulfillrite, will I be locked in to any contracts?

There is absolutely no commitment of any nature when you open an account with Fulfillrite, and you are free to close your account at any time. No penalties. No long-term contracts. Our only request is that you give us ten days notice of your desire to close the account.

Which shipping carriers do you work with?

We have a broad and extensive relationship with national and international shippers. Domestically and internationally this includes carriers such as USPS, FedEx, and UPS. For pallet shipments we have working relationships with all major licensed freight and trucking companies. Our diversity of resources enables our clients to experience speedy shipment and very competitive pricing.

What are your hours of operation?

Our warehouse is open Monday through Friday. Our Warehouse Receiving Hours are M-T 8am-4pm EST and on Friday 8am-1pm EST. Our Office Hours are M-T 9am-5pm EST and on Friday 9am-2pm EST.  We are closed on Saturday and Sunday.

Our daily shipping deadline on business days is 2pm EST Monday -Thursday; Friday 12pm EST.

Can you help me with other projects such as labeling or kitting?

Yes. We offer our customers other services and special projects such as kitting, bagging, and labeling. However, these services are offered as add-ons for our existing clients, and not as a standalone service. Reach out to us on our support page for details and pricing.

Do you offer discounted shipping rates?

Yes. You will certainly be able to take advantage of the strong relationships we’ve built with the major carriers and the aggressively negotiated rates are passed on to you. In addition to our discounted shipping rates with FedEx and UPS, we proudly offer USPS Commercial Base pricing or lower with no markups or add on charges. We also offer additional shipping options such USPS Media Mail, USPS First Class Flats, USPS regional boxes and USPS/FedEx Flat Rate Methods. (You will need to sign up for an account to access our shipping rates.)

How do I calculate my shipping costs?

Upon registering for an account, you will be able to access our shipping rates calculator. The shipping rates calculator will allow you to see all the options available to the destination specified including, cost, weight and delivery times.

Of course, there are no costs associated with opening an account with us. We will only start billing you once your first batch of products is marked as arrived at our warehouse.

Do you support custom packaging?

All the orders we pack are shipped in our standard packaging, however, we understand that creating an identity is important, and we provide full support for your branding efforts. Our system allows you to customize your shipping label with your company information. We offer the ability to  customize your packing slip with your company information and logo. Marketing material can also be inserted into all your orders as an add-on service.

Clients who require custom packaging often opt for ready to ship packaging options. Simply put, products that come to us in branded outer packaging are shipped as-is. The product arrives at your customer’s door beautifully custom-branded.

How long does it take for you to receive my products?

As soon as your products arrive at our warehouse they are marked as “Arrived”, and an email is automatically generated to you. They are then inspected and the quantities are verified. At that point, you will receive an email that your products have been received and are ready to ship. This is completed the same day they arrive at our warehouse.

Can I send an order via email or fax?

Orders can be sent to us automatically through your shopping cart platform or a csv upload.  You can also enter orders manually through the Fulfillrite customer portal. We do not accept orders by phone, email, or fax.

Does Fulfillrite handle customs clearance?

We advise all our clients to connect with a reliable and knowledgeable customs broker to guide you through the importing, customs clearance, and freight forwarding process.  We will work with any licensed custom clearance broker you choose, or we can recommend a broker that is suited for your needs.

Please note: Fulfillrite requires that all brokerage fees, customs, taxes and duties charges related to your inbound Inventory must be paid in full prior to arrival of the products at our warehouse.

Do I need a US Tax ID number when importing into the United States?

When importing into the United States, a U.S. Federal Tax ID and U.S. mailing address is ordinarily required by Customs. While we allow our customers to list our warehouse address as a location of storage on various documentations, we do not provide our Tax I.D. number for import purposes and as a result cannot be listed as the “Ultimate Consignee”. We encourage all customers to have a valid U.S. mailing address and Tax I.D. number before importing goods to the U.S. See our Guide HERE on how to obtain a U.S. Tax I.D.

What happens if a customer returns a product?

To facilitate prompt and error-free returns we require a return merchant authorization number (RMA), generated through the Fulfillrite web portal. This is so we can identify to whom the return belongs, and accurately process the return.

As soon as we receive a return, you immediately get an email that the item was received in our warehouse. The returns are then inspected for signs of usage and its condition is evaluated. Our comprehensive returns process offers options designed to give you the flexibility to make the most suitable decisions concerning what to do with the product. Based on your direction we can a) put the returned item back in inventory, b) set it aside and ship it back to the account holder, or, c) discard it.

Do you handle fragile products?

We will ship your fragile products if the product comes to Fulfillrite pre-packed in protective packaging (such as sealed bubble bags, etc.) that can pass a four-foot  drop-test.

How do I view my order and inventory data?

Having immediate access to your inventory and order information is fundamental to the growth of your business.  We provide you with  24/7 access to your account through our easy to use customer web portal, where you can access all your inventory data, shipping, and order information.

What payment methods do you accept?

We accept payment via PayPal, check, wire transfer, or P2P payments such as Chase Quickpay.

How does Fulfillrite protect my products and data?

Protection of our clients’ confidential information, and privacy is of paramount importance. We impose the strictest measures to safe-guard all clients’ data.  Complete data is fully backed-up on secure data centers.  On-site cameras and staff prevent any unauthorized intrusion into our warehouse, operational, and management facilities.

Can I come visit your warehouse?

Protecting our clients’ products, brands, and IP is our primary concern. This is why we have a strict no-entry policy to our warehouse for clients, prospective clients, members of the press, etc. You can rest assured your products and identity are held with the highest level of confidentiality. No exceptions. That being said, we do love our clients and value our personal relationships with you! We are happy to meet in our office or at your location to discuss any of your questions, concerns, or just to get to know each other. You can call or email us to set up a meeting at your convenience.

Are there any products that are restricted or prohibited?

Yes. Please review thoroughly the following list to familiarize yourself with the type of products we do not offer fulfillment services for, as follows:
–    Hazardous products.
–    Any product related to illegal activities including fraudulent or counterfeit products.
–    Any product, which is illegal under the applicable laws in the jurisdiction where our warehouse is located,  or the product’s place of origin.
–    Any product requiring a license or other regulatory approval in the jurisdiction where our warehouse is located, the product’s place of origin or its destination (e.g., precious metals, drugs and pharmaceutical products, firearm and ammunition).
–   Temperature and/or pressure sensitive items and liquids, including without limitation aerosol spray and other pressurized products.
–    Any product with specific storage or transportation restrictions and/or limitations (e.g., lithium-ion batteries).
–    Vintage or antiques.
–    Flammable liquids including, without limitation, perfumes.
–    Perishable food products and/or climate controlled warehouse products such as frozen goods.
–    Any product requiring ID verification (e.g., tobacco and e-cigarettes, alcohol and knives).
–    High-value products (including, without limitation, iPads, laptops, designer jewelry).
–   Any product loaded with or containing monetary value (e.g., cash equivalents, gift cards, money orders, checks, coins).
–   Adult, adult-themed and/or sexually provocative products.

Please note: Shipping carriers and specific destinations may have additional limitations and prohibitions beyond those of Fulfillrite, for which you are solely responsible in accordance with the applicable local laws, terms and conditions, and policies/or governmental bodies. You are expected to conduct an independent research to ensure that the products sent to our warehouse are in compliance with the foregoing limitations.

On which days will Fulfillrite be closed?

Fulfillrite is closed on Saturdays and Sundays. We are closed on the following days for national and religious holidays:

  • Friday, April 26, 2019
  • Monday, June 10, 2019
  • Monday, September 30, 2019
  • Tuesday, October 1, 2019
  • Wednesday, October 9, 2019
  • Monday, October 14, 2019
  • Tuesday, October 15, 2019
  • Monday, October 21, 2019
  • Tuesday, October 22, 2019
  • Wednesday, December 25, 2019
  • Wednesday, January 1, 2020
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Feel free to reach out to our support team with any additional questions

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