Guides

THEY GO ABOVE AND BEYOND AT EVERY TURN.

We have used Fulfillrite to handle fulfillment for about 10 of our crowdfunding projects, most of which have well over 1000 backers. The team goes out of their way to handle projects with great care, going above and beyond at every turn. If there is ever an issue, they reach out to me ASAP, so I feel like we’re making decisions as a team.

From the beginning several months ago, my experience with Steve at Fulfillrite has been the best customer service experience I’ve ever had. Here’s why:

1) He’s thorough: he sent me more information on the quotes than I asked for, just to keep everything crystal clear, and has done this multiple times.

2) He’s very quick to respond: I always hear back via email within a short time period…

3) He makes me feel like a priority…proof that Steve and Fulfillrite are here to serve me and make my experience smooth.

4) Small nobodies like me are still priorities: Frankly, my tiny startup business is not bringing in a lot of money for Fulfillrite right now. And yet, I feel like I’m their most important customer.

I brag about Steve – a real life customer service unicorn! – to my friends and my followers who supported my creative project on Kickstarter.com, because he’s genuinely that good! Assuming the rest of Fulfillrite functions this way, just know that if/when you ask questions, express concerns, or admit you’re ignorant and need help, you’ll be treated like royalty.

We been with Fulfillrite for over 4 years and our experience with their service has been exceptional.

I can only recall about 3 or 4 times when a product was shipped 48-72 hours after we submitted the order.

This was immediately corrected. Most orders get shipped the same day.

BEEN USING FULFILLRITE FOR ABOUT 1/2 A YEAR NOW FOR MY NEW SMALL BUSINESS AND LOVE IT.

Josh and his team are simply the best! Very easy to use their online portal, make payments and manage inventory.

THEY GO ABOVE AND BEYOND AT EVERY TURN.

We have used Fulfillrite to handle fulfillment for about 10 of our crowdfunding projects, most of which have well over 1000 backers. The team goes out of their way to handle projects with great care, going above and beyond at every turn. If there is ever an issue, they reach out to me ASAP, so I feel like we’re making decisions as a team.

Couldn’t be more pleased with the experience!

I chose Fulfillrite as my 3PL to launch my haircare line (Académie Hair) and couldn’t be more pleased with the experience.

The team is responsive (Steve S. is amazingly helpful), the shipping has been seamless and my customers are happy. Highly recommended for businesses of all sizes looking for support with shipping.

Quick turnaround!

Fulfillrite has turned around all our orders quickly. Their app seamlessly integrates with our Shopify store, so orders are transmitted automatically.

EXCELLENT FULFILLMENT PARTNER

Sol has been incredibly responsive and helpful throughout my entire experience with Fulfillrite. I reached out to Sol about fulfilling Kickstarter orders for a board game. Pricing was transparent.
I had a peculiarly shaped product and Sol took the time to experiment with different boxes/packaging to find the lowest cost/safest shipping method.

FULFILLRITE HAS BEEN AN AMAZING FULFILLMENT PARTNER, ALLOWING US TO FOCUS ON GROWING OUR BUSINESS.

Our account rep, Josh, provides excellent customer service whenever we have questions or special projects. Easy software setup, transparent pricing, orders come and packages get shipped out.
Since we switched to Fulfillrite we get a lot of compliments from customers on how fast they receive their orders. Would highly recommend to any other merchants!